BOOKING TERMS & CONDITIONS

All participants will be required to fill in a Release of Liability waiver before beginning the PMBIA course.

Full payment is due upon registration for the PMBIA course.

Cancellations made 15 days or more before the start date of the PMBIA course will be offered a 50% refund. Cancellations within 14 days of the PMBIA course start date will not be offered any refund.

PMBIA reserves the right to cancel activities due to inclement weather, insufficient bookings or for any events beyond our control. Alternate dates will be arranged in these cases, or a full refund will be provided.

PMBIA courses require minimum numbers to run, and while most courses do run, some do not. Simply registering for a course is not a confirmation that the course will ultimately run.You will be contacted at least 2 weeks before the start of the course if registration numbers look low. Feel free to contact us at any time if you are concerned about this. In the rare event a course does not confirm due to insufficient numbers, a transfer to another course or a full refund will be offered.

If you are travelling to a course, please do NOT make any travel arrangements before the course is confirmed. The PMBIA will not be responsible for any expenses incurred by the participant.

NON-ATTENDANCE

Non-attendance does not constitute a formal withdrawal. Non-attendance results in 100% loss of payment.

INJURY & ILLNESS

Please contact us at info@pmbia.bike as soon as possible, before the start of the course, if you expect to be unable to attend due to injury or illness. Only by contacting the PMBIA office before the start of the course, and by providing a doctor’s note within 5 business days of contacting us, will you be eligible for a 50% refund.

The PMBIA Team strongly recommends that if you’ve paid for and signed up for a PMBIA course, you should take it easy and make smart decisions to reduce the likelihood of becoming injured or ill before the course. It is your responsibility to make sure you are healthy and ready to participate.

PMBIA courses require minimum numbers to run. They also require extensive logistics, including trail permits for specific dates, detailed scheduling, and travel and accommodation for course staff. They are confirmed two weeks before the start date. It is for these reasons that this refund-injury policy exists to ensure the not-for-profit PMBIA, and its course participants, do not suffer from last-minute cancellations.

COURSE ASSESSMENTS & PARTICIPATION

COURSE ASSESSMENTS

All PMBIA Courses include a teaching and riding assessment. Please familiarize yourself with the riding and teaching standards and the prerequisites before registering. Further information on these standards can be found on this website and through the PMBIA Course Materials. Refunds will not be offered if participants are unsuccessful in meeting the required standards for a certification course. Every PMBIA Instructor Trainer has the full confidence of the PMBIA to consistently and accurately assess candidates on any course, at any location. All course assessments are final and should be respected, given the extensive and ongoing professional training and experience held by every PMBIA Instructor Trainer.

PARTICIPATION

To be eligible for a PMBIA certification, you must attend the complete course and attend each day fully. Please be punctual and arrive ready to listen, learn and ride! Plan your journey to the course location and if in doubt, take extra time to avoid being late. We will take up to an hour for lunch each day, between approximately 12 pm – 1 pm. Please bring food or money for food, depending on the course location. Days typically finish between 4-5 pm.

NON-DISCRIMINATION POLICY

As an international society registered in British Columbia, Canada, PMBIA is committed and guided by the principles set out in the British Columbia Human Rights Code. PMBIA is committed to fostering a society in which there are no impediments to full and free participation in sport, promoting a climate of understanding and mutual respect where all are equal in dignity and rights, and preventing discrimination under the Human Rights Code.

COMPLAINTS POLICY

The PMBIA is committed to the highest standards of practice in our work. We value any feedback, enquiries or complaints from the public or our members as we continuously strive to improve our training resources, courses and industry services. The following principles guide our complaints process:

Accessible: The PMBIA complaints process is publicly available on our website, and members and non-members are informed of their right to file a complaint against our organization. Any enquiries, feedback or complaints should be sent to our admin team at info@pmbia.bike.

Fair: All complaints will be handled in a manner that is impartial and fair. Our process allows anyone to submit relevant information and be heard before the complaint review is finalized. We thoroughly and objectively review the complaints we receive, and are committed to keeping people informed of the progress of their complaint. The PMBIA Executive Director is responsible for reviewing and investigating complaints that are not resolved by the Admin Staff. If a complaint is not resolved to the satisfaction of the person raising the concerns following investigation, further internal review may be conducted by the PMBIA Board of Directors and/or the Technical Directors (if applicable).

Person-Focused: We recognize that people have different needs, and each person has their own unique history that they bring to the interaction with our agency. We commit to listening to our members' and non-members' concerns, treating them with dignity and respect, and maintaining confidentiality throughout the complaints process.

Response: We will respond to complaints within 7 business days, and will seek to resolve the complaint at the earliest opportunity. Complaints that cannot be resolved at first contact, or those that raise more serious concerns about our organization, will be forwarded for further review/investigation. The PMBIA is committed to these time frames and will inform our service users of the progress of their complaint and reasons for any delay in the complaint resolution process.

PRIVACY POLICY

The Professional Mountain Bike Instructors Association (PMBIA) collects only the personal information required to administer its certification courses, training programs, memberships, and related operations.

This information may include contact details, certification records, course registrations, payment information, and other details necessary to deliver and manage PMBIA programs.

All personal information is stored securely and accessed only by PMBIA staff, contractors, and service providers who require it to support the delivery and administration of courses and training.

Personal information is retained only for as long as necessary to meet operational, legal, and certification requirements.

E-BIKES

Class 1 E-Bikes (pedal-assist power, no throttle, limited to 20mph/32 km/h) can be used if permitted in the trail network or bike park. The pedal-assist functions must be turned off for any climbing-focused skill, presentation, or maneuver. The candidate must be able to perform any skill or maneuver to the same standard as a non-electric bike.

Should you require a Class 1 E-Bike to complete the course and cannot meet the requirements above, please contact us at info@pmbia.bike before registering to ensure we can accommodate your needs.